Cancellation & Refund Policy

1. Subscription payments

Subscription fees for Plus, Pro, or any other paid tier are non-refundable once charged.

• You may cancel auto-renewal at any time from your brand workspace settings to prevent future charges.
• If you cancel mid-cycle, your subscription remains active until the end of the period you have paid for. We do not pro-rate or refund unused days.
• If a free trial converts into a paid subscription, the same non-refund rule applies from the moment the first paid charge is captured.

2. Settled deal payments

Once a brand makes a payment for a sponsorship deal, agency-hire engagement, or campaign through the Platform, the payment is non-refundable. Funds are settled to the relevant organizer or beneficiary per the agreed deliverable schedule.

• Brands are encouraged to verify deal scope, deliverables, and timelines fully before paying.
• Pre-payment cancellation is permitted — if a Razorpay order has been created but not yet captured, the brand may abandon the order and no funds will move.
• Once Razorpay captures the payment, no user-initiated refund mechanism applies.

3. Platform fees

BarterNow's flat 10% platform fee on settled deals is included in the captured payment and is equally non-refundable. Razorpay's payment-gateway processing fee is set by the processor and is not refundable by BarterNow under any circumstance.

4. Disputes and dispute resolution

If a brand believes a deliverable has not been performed in accordance with the agreed scope, the dispute is handled through the Grievance Officer (see Section 7) — not through a refund.

At BarterNow's sole discretion, dispute resolution may include:

• Platform credits applied to a future deal or subscription period;
• Re-execution or make-good of the affected deliverable by the organizer;
• An adjustment to BarterNow's platform fee on the affected transaction;
• Mediation between the brand and the organizer.

Cash refunds are not part of BarterNow's dispute-resolution toolkit.

5. Razorpay chargebacks and reversals

Where Razorpay or the issuing bank initiates a chargeback or reversal under the gateway's own dispute-resolution rules, BarterNow will comply with the gateway's process. This is distinct from a user-initiated refund request and is not within BarterNow's discretion to grant or deny.

6. Trial cancellation

The 120-day free trial does not require any payment. There is nothing to refund. You may stop using the Platform at any time during the trial without obligation. Any settled deals or campaigns you transact during the trial still carry the standard flat 10% platform fee, which is captured at the time of payment and non-refundable per Section 2.

7. Grievance Officer contact

8. Changes to this policy

BarterNow may update this policy from time to time. The version effective at the time of your payment governs that payment. Material changes will be reflected on this page with an updated effective date.

See also: Terms of Service and Privacy Policy.